Reviews for THE PALACE CATTERY, SOUTH STOKE
5/5 from Tina
2 years ago
2 years ago
Our two boys Harry and George have been coming here for years and love their stay. Highly recommend the Palace cattery. Cats treated like royalty which is what they deserve!!
5/5 from Sophie
2 years ago
2 years ago
Fantastic cattery, I would highly recommend. Spotlessly clean, spacious pens, and the staff are so caring. Our little boy cat is quite nervous, but the staff helped him settle & gave him lots of love and affection. Its very popular so book early - definitely the best local cattery
5/5 from Lauren
2 years ago
2 years ago
Highly recommend booking your cat/s in with the Palace Cattery. We took our 9 month old kitten here on her first ‘holiday’ for 5 nights I was super nervous but the team couldn’t have been better If they tried. Allowing us to settle her into the pen, bringing what items would be best to make her feel at home, sent a picture of her in her bed making me feel reassured she’d settled in well. I also know she has loads of cuddles and knew they spent time cuddling her too whilst having conversations with team members about our kittens personality. Super happy with the service and will be booking dates here in future!
5/5 from Louise
3 years ago
3 years ago
We've left our two cats here twice now and each time they have had a fantastic time. Our two cats are brothers and are able to share a room. The first time they were inside and the second time they were in the outside pen (which was a cats dream house!). Both times we've come to pick them up they are both so happy and so comfortable. You can tell they have had a very chill holiday. The cattery itself is super clean and organised and all the staff are so helpful, welcoming and happy. The cattery is very easy to find and its easy to park your car to get the cats to and from. Couldnt reccomend The Palacy Cattery enough and we wont go anywhere else!
5/5 from Jo-Anne
3 years ago
3 years ago
I have been using Palace Cattery for many years, the care my cats get is exceptional, I would not leave them anywhere else. (would rather not go away than leave them elsewhere). Highly recommend for cats of any age.
5/5 from denise
3 years ago
3 years ago
Bluebell has been coming to the Palace Cattery for years! She is very, very happy here, and I never worry about her! Yes, I miss her, but I know that she is safe. She is now on medication for arthritis, and they give it to her with no fuss! She was here all over Christmas and NY while I was in Australia. I had no worries at all! She is already booked in for February 2024!
5/5 from Corrina
3 years ago
3 years ago
First time I used them a couple weeks ago, after a recommendation, and it certainly won't be the last. Already have a second booking. I will not take my cat anywhere else from now on. I cannot recommend them enough.
5/5 from Mandy
4 years ago
4 years ago
Delighted and relieved to have found such a lovely caring cattery to take care of our young cat Tilly. She returned home very happy and well, with her Persian coat beautifully brushed.
Thank you so much for taking such good care of her!
5/5 from Jules
4 years ago
4 years ago
I have to say that this is the best cattery I have ever taken Poppy to and I almost cry if I can't get her in there. The owners and staff are always very friendly and helpful and it is obvious when I pick Poppy up that she has been very happy there. Highly recommended.
1/5
4 years ago
4 years ago
Absolutely disgusted at the way we have been treated by the owner Derek. We dared to gently advise that we would have liked to be told in advance if our cat Posy was issued with medication, namely a flea treatment in response to an email we had received. I might add I have no record what she has been given, when she was given it and we were told on the last day via email as an afterthought. Having been a paralegal and now in the clinical field, in most clinical situations you are required to obtain consent before any medication is issued to a patient and this is no different for animals according to Defra regulations. We are Posy's owners and as a business in the service industry you are required to give reasonable notice and obtain consent, none of which was sought beforehand. I shall be making a formal complaint. Instead of diffusing the situation upon arrival, we were cornered by Derek who was extremely rude, had an aggressive tone and was intimidating to us in very near proximity to all the other cats. How utterly unprofessional. Having said that, Posy was looked after very well. However, we felt we had to leave as soon as possible because of the way we were made to feel. Jenny was lovely but I would think twice before sending your cat here because you may get a barage of abuse for questioning their procedures even though they are not vets and have absolutely no ownership rights to any of the cats. The cats are in their care temporarily, however, they should not be making medical decisions without proper consent from the owners.